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The Old Landline

The Old Landline Photo by Annie Spratt on Unsplash

If you're like most people you use your smartphone for practically everything, but is going smartphone only an option for a nonprofit organization?

There are several reasons why you might chose to keep your landline. First, and foremost  is call quality with a landline you are almost certain to have good call quality. While with a cellphone there is a chance that your location has areas where calls can drop or not come through at all.

Also, depending on your location there maybe safety reasons why you need a landline, such as fire alarm, elevator phones or security systems.

With a landline or another unified system such as voice over internet protocol (voip) you can set-up a incoming message, voicemail messaging and directory service that is cohesive and onbrand. You can also easily transfer calls from extensions, and retrieve messages. However, if each employee has a cellphone there will not be a cohesive feel to their voicemail messages. Plus, it can be harder to forward messages from employee to employee.

Next, cost is a consideration depending on the type of cell phone packages you select and the number of employees it can be expensive to outfit each employee with a phone. Plus, you most likely will have to assign an employee to manage the cellphones i.e. issuing new phones, collecting phones from outgoing staff, repair/replacing for the inevitable lost or destroyed phone.

Plus, fundraising calls can contain sensitive financial information, that is perhaps best discussed in a quiet office, not the local coffee house.

The 24/7 aspect of cellphones could also be an issue for your organization, do you expect your employees to answer their company issued cell phones even on off hours? If work/life balance is an important cornerstone to your organization, you will need to institute a policy on phone use during standard non-business hours.

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